New Car Warranty & Aftersales Service

The period for New Vehicle Warranty is 5 years or 150,000 km, whichever comes first*.
New Vehicle Warranty covers all parts and components of each new NISSAN vehicle except for tires and those items listed under the caption “What is not covered”.
As for 12V battery, adjustment and air conditioner refrigerant recharge, the warranty period is different from that of New Vehicle Warranty. The coverage detail is subscribed at More Information in the caption “Things you should know about New Vehicle Warranty”.

* The standard warranty of manufacturer is 3 years or 100,000 km. whichever come first. The additional warranty period extension until 5 years or 150,000 km. is a special offer by Nissan Motor (Thailand). All claims under warranty period are solely responsibility by Nissan Motor (Thailand)

The coverage period is 10 years unlimited mileage**

** The standard warranty of Lithium-ion battery manufacturer is 3 years or 100,000 km. whichever comes first. The additional warranty period extension until 10 years unlimited mileage is a special offer by Nissan Motor (Thailand). All claims under warranty period are solely responsibility by Nissan Motor (Thailand).

1. Tires are covered by a separate warranty. See the Tire Information for details.

2. Any accessories or equipment installed by person other than NISSAN dealer or distributor.

3. Any parts and labor costs incurred in connection with required or recommended maintenance service as outlined in your OWNER’S MANUAL and the MAINTENANCE SECTION in this booklet.

4. Normal maintenance service such as engine tune-up, cleaning and polishing, wheel balancing and alignment, headlight aiming, replacement of filters, windshield wiper inserts, key fob batteries, light bulbs, spark plugs, drive belts, lubricants and coolant, worn brake shoes, pads, drums and rotors and worn clutch discs.

5. Damage or failures resulting from:

• Misuse, accident, theft or fire (Proper use is outlined in your OWNER’S MANUAL.)
• Use of improper or dirty fuel, fluids or lubricants
• Lack of performance of proper maintenance services as outlined in your OWNER’S MANUAL and the MAINTENANCE SECTION in this booklet
• Use of non-genuine NISSAN parts
• Alteration, tampering or improper repair
• Glass breakage, unless resulting from defects in material or workmanship
• Normal wear or tear, including dings, dents, chips or scratches
• Stone chipping, chemical fallout (acid rain), tree sap, salt, hail, wind/sandstorm, lighting, flood or other environmental conditions
• Repairs not performed by an authorized NISSAN dealer or distributor

6. Normal deterioration of trim, paint or other appearance items.

7. Any NISSAN vehicle on which the odometer reading has been changed so that mileage cannot be readily determined.

8. Incidental or consequential damages such as loss of use of the NISSAN vehicle, inconvenience or commercial loss.

9. Any parts and labor costs resulting from puncture.

Your complete satisfaction with your NISSAN vehicle is the primary concern of your NISSAN dealer and distributor. If a problem arises that you feel has not been handled satisfactorily, the following steps are suggested.
STEP 1. Discuss the problem with your NISSAN dealer first. If you feel something more should be done, and the NISSAN dealer is unable to resolve the matter satisfactorily then .....
STEP 2. Please contact to Nissan Motor (Thailand) Nissan Customer Care call on 0-2401-9600
For up-country call on toll-free number 1-800-900-500
email: info@nissan.co.th