NISSAN CUSTOMER PROMISE
Book a service today and drive out with confidence
Book a service today and drive out with confidence
Book a service today and drive out with confidence
Nissan Motor Thailand has initiated the policy “Nissan Customer Promise” since 2018 to build confidence and trust for customers who are making decisions to buy Nissan cars as well as Nissan car owners.
Meanwhile Nissan is committing to continues to improve and develop the quality of service continuously. In August 2022, Nissan aftersales service has launched new “Nissan Customer Promise” that comes with 4 promises that give you more than expected. In addition, there is also Ms. Baifern Pimchanok Luewisetspaiboon who will be the representative of Nissan customers to share the impressive experience of using Nissan cars as well as reflecting the voice and demands of customers nowadays.
Since customers are the center of everything we do. Therefore, to offer a service that exceeds customer expectations. Our new Nissan Customer Promise will ensure that we will be able to take care of our customers thoroughly under the same quality and standards for customers to receive the highest quality service experience from Nissan.
CUSTOMER PROMISE NO. 1
We provide you the transparency by quoting the expense of periodic maintenance service, general repair and asking for customers’ approval before receiving a service every time.
CUSTOMER PROMISE NO. 2
We provide you the confidence with standard quality of aftersales service and warranty repair and spare parts for 1 year or 20,000 km (whichever comes first).
CUSTOMER PROMISE NO. 3
We provide you the convenience with a free courtesy car for 2 cases as follows
1) Product quality issue that taking time longer than 24 hrs. to repair*.
2) There is no spare parts in the Nissan parts warehouse which resulted in the car being unusable.**
Both 2 cases are only for under warranty cars*** and exclude accident cases.
Remark: *Only for repair times longer than 24 hours, excluding service center holidays and normal parts delivery periods with a maximum delivery time of 3 days.
**In case the company does not confirm the order within 24 hours after receiving the order.
*** Both 2 cases are only for under warranty cars (3-year or 100,000 km. whichever comes first), exclude the Nissan Premium Warranty package (extended warranty package) that customers subsequently receive or purchase. Nissan’s terms and conditions may apply.
CUSTOMER PROMISE NO. 4
We provide you a peace of mind with call center service and free 24 hour-roadside assistance****, just receive a periodic maintenance service at Nissan service centers nationwide.
Remark: ****Free 24 hour-roadside assistance service for new cars under 3-year warranty or 100,000 km. (whichever comes first).
For out of warranty cars will receive 24 hour-roadside assistance service free for 6 months if you receive a periodic maintenance service at Nissan service centers and use Nissan genuine parts.
