NISSAN CUSTOMER PROMISE

We provide you the transparency by quoting the expense of periodic maintenance service, general repair and asking for customers’ approval before receiving a service every time.

We provide you the confidence with standard quality of aftersales service and warranty repair and spare parts for 1 year or 20,000 km (whichever comes first).

We provide you the convenience with a free courtesy car for 2 cases as follows
1) Product quality issue that taking time longer than 24 hrs. to repair*.
2) There is no spare parts in the Nissan parts warehouse which resulted in the car being unusable.** 
Both 2 cases are only for under warranty cars*** and exclude accident cases.

Remark: *Only for repair times longer than 24 hours, excluding service center holidays and normal parts delivery periods with a maximum delivery time of 3 days.
**In case the company does not confirm the order within 24 hours after receiving the order.
*** Both 2 cases are only for under warranty cars (3-year or 100,000 km. whichever comes first), exclude the Nissan Premium Warranty package (extended warranty package) that customers subsequently receive or purchase. Nissan’s terms and conditions may apply.

We provide you a peace of mind with call center service and free 24 hour-roadside assistance****, just receive a periodic maintenance service at Nissan service centers nationwide.

Remark: ****Free 24 hour-roadside assistance service for new cars under 3-year warranty or 100,000 km. (whichever comes first).
For out of warranty cars will receive 24 hour-roadside assistance service free for 6 months if you receive a periodic maintenance service at Nissan service centers and use Nissan genuine parts.