NissanConnect Services allows you to connect your mobile phone to your cars' features, receive alerts, and more importantly get immediate assistance in case of emergency.
IN WHICH COUNTRIES I CAN USE NISSANCONNECT SERVICES?
You can use the application from anywhere in the world. However the vehicle should be inside Thailand only.
ON WHICH SMARTPHONES CAN "NISSANCONNECT SERVICES" BE USED?
*Any Android device with OS V4.3 or later
*Any iPhone, iPad on IOS V.11 or later
Make sure that your device has the latest software update before downloading NissanConnect Services App
CAN I USE NISSANCONNECT SERVICES APP WITH APPLE CAR PLAY OR ANDROID AUTO?
NissanConnect Services App is not compatible with Apple Carplay or Andriod Auto
DO I NEED TO CREATE A USER ACCOUNT TO USE NISSANCONNECT SERVICES APP?
Yes, in order to use NissanConnect Services App, user must create an account. You can create account directly from the App.
ARE THERE ANY FEATURES I CAN USE WITHOUT ENROLLING TO THE SERVICE?
Nissan recommends customers to enroll application to experience full services.
If the application has not been enrolled, the emergency call service (eCall) still be activated. However, the vehicle cannot send location information and the customer must inform the location during the emergency call to get support.
IS NISSANCONNECT SERVICES AVAILABLE IN ALL MODELS?
No, NissanConnect Services is available only on some models and grades. For more details, please visit NissanConnect Services webpage, or contact your Nissan Dealer.
DO I NEED TO PAY FOR NISSANCONNECT SERVICES?
Initial 3-year NissanConnect Services is exclusive for privilege customers. A separately purchased subscription is required after initial service expires.
WHAT HAPPENS AFTER THE INITIAL SERVICE PERIOD EXPIRES?
To continue using NissanConnect Services features, you need to subscribe to the service before the initial service period expires.
NissanConnect Services subscription package will be announced in NissanConnect Services webpage later.
WILL INITIAL SERVICE PERIOD EXPIRE IF I SELL MY CAR?
The service period is linked to the vehicle (VIN). The new owner can enroll the service with his account and continue using the remaining initial service period without additional charges.
DATA PROTECTION & SECURITY
HOW IS MY PERSONAL DATA STORED SECURELY AND FOR HOW LONG?
The processing of personal data for people in Thailand is regulated by General Data Protection. You can read details about how your personal data is stored in Section 4 of our Terms and Conditions.
IS ANYONE ELSE ABLE TO ACCESS TO THE DETAILS STORED IN MY APP?
No, the information stored in your account is private. If you suspect somebody has access to your app, please change the password following the in-app procedure.
HOW CAN I ENSURE MY DATA IS PROTECTED IF I SELL MY VEHICLE? HOW CAN I REMOVE MY DETAILS FROM NISSANCONNECT Services APPLICATION?
Before selling your vehicle, please make sure to "Remove this vehicle from the APP" and then "Delete Account via app". All Personal & vehicle data stored will be deleted and cannot be restored.
For support, please contact Nissan Customer Support (+66)0-2401-9600.
DO I HAVE TO ENTER MY PASSWORD EVERY TIME I OPEN THE APP
No, You do not have to enter your password everytime you open the app. Once you enter your password, the app will remember it.
(NissanConnect Services App will remain logged on for one month. After one month, you need to enter password again.)
WHY ISN'T MY PASSWORD BEING ACCEPTED? HOW DO I RESET MY PASSWORD?
Make sure have not mistyped your password or have incorrectly used upper/ lower case characters.
If the error persists, you can reset your password by clicking "Forget Password" link on your NissanConnect Services app.
WHAT IS THE SECURITY CODE?
Security code is an additional security layer for protection from any potential misuse of your car via the application. It will prevent for example, someone having access to your phone and unlocking your car on your behalf.
The app will request the Security code whenever someone wants to lock or unlock your car or for Remote Engine Start.
I HAVE FORGOTTEN MY SECURITY CODE. HOW DO I RESET IT?
If you have forgotten your security code, please select the "Create / reset security code" text directly from your app. You need to be in your vehicle to reset the code.
For more details, Please refer to application user manual.
OTHER USERS
CAN I LINK THE NISSANCONNECT SERVICES APP TO VEHICLE THAT I DO NOT OWN?
To pair a vehicle to an account, you need to be inside the vehicle for authentication of ownership. The process involve ignition ON/OFF and copying odometer value displayed in the car. The vehicle should not be paired to any other account.
I WOULD LIKE TO SELL MY VEHICLE. HOW DO I DELETE MY DATA?
Before selling your vehicle, deactivate the services from your account and remove the vehicle from your account. All historical data of your vehicle will be removed. This includes items such as driving history, favorite address, your personal data etc.
CAN ACCESS TO THE NISSANCONNECT SERVICES APP BE SHARED WITH FRIENDS & FAMILY?
Your car is linked to one email account and cannot be linked to other accounts.
Make sure that only you have access to the app account, as the vehicle can be monitored/ controlled by any mobile device logged on with the credentials.
Troubleshooting
MY APPLICATION IS NOT WORKING PROPERLY. WHAT SHOULD I DO? (LATEST VEHICLE INFORMATION/LOCATION NOT DISPLAYED, UNABLE TO OPERATE CERTAIN FEATURES, ETC.)
Please check the below items:
1. Your vehilcle is located in an area with good mobile network connection in order to receive or send information to your vehicle.
2. Your mobile phone have good internet connection in order to receive or send information to your vehicle.
3. Read the app user manual to understand the behavior of the feature.
4. Move vehicle to a location with good internet connection. Refresh the app & check again.
If issue persist, please contact Nissan Customer Support (02-401-9600) for help.
MY USERNAME AND PASSWORD ARE NOT BEING ACCEPTED IN THE APP-WHAT CAN I DO?
CHECK YOUR EMAIL-PASSWORD
Please double-check that you are using the right username and password if they are misspelled, then you may get an error message.
CHECK YOUR INTERNET CONNECTION
Make sure your device has good internet connection.
RESET YOUR PASSWORD
Try to reset your password by clicking on “FORGET Password"
Account
Account Management
WHERE CAN I DOWNLOAD THE APP?
The NissanConnect Servics APP can be downloaded from both the App Store and Google Play store. Search for "NissanConnect Services".
You can also scan the QR code found on the application user manual or in Customer documents like Owner Manual or brochure.
HOW DO I CREATE A USER ACCOUNT VIA THE NISSANCONNECT Services APP? DO I NEED TO HAVE THE VEHICLE DETAILS?
After downloading the application & launching it, follow the instructions on the app. You need to input your personal details like Name, email address & country. Please refer to the application user manual for details.
The app account can be created before taking delivery of your vehicle. However, to pairing the vehicle to the account, you need to access your vehicle.
I DO NOT HAVE AN EMAIL ADDRESS. CAN I CREATE ACCOUNT USING PHONE NUMBER?
No. You cannot create app account with phone number.
Your dealer can support you to create email accoount, if you do not own one.
CAN I CREATE A USER ACCOUNT USING MY INFOTAINMENT SYSTEM?
No, There is no connection with infotainment system.
CAN I CHANGE THE PERSONAL DETAILS USED DURING ACCOUNT CREATION?
Yes (Except for email adress). Please refer the profile section in the application user manual for details.
CAN I CREATE AN ACCOUNT IF I DON'T ACCEPT TERMS OF USE?
No, Signing up process will be stopped.
WHY SHOULD I AGREE TO TERMS OF USE AND TERMS & CONDITION BEFORE ACCOUNT CREATION? WHERE CAN I FIND THE DETAILS?
Some information about the user & vehicle is needed for the working of the App. The Terms of Use and Terms & Conditions can be found on the app and also on NissanConnect Services Webpage.
If you have already enrolled on the app, Go to profile & scroll down to "about" menu to read the "Terms & Conditions" and "Terms of use"
HOW CAN I DELETE NISSANCONNECT SERVICES ACCOUNT?
You can delete your account directly from the app by browsing to the profile page and select "Delete Account". For more detail, please check the "Delete Account" section in APP User Manual
For any queries or request for account deletion, you may call Nissan Customer Support (+66)0-2401-9600
Vehicle registration
WILL I NEED MY VEHICLE TO ENROLL MY VEHICLE FOR THE SERVICES?
Yes, you will need to be in your vehicle to complete the vehicle registration/ pairing to the account.
HOW MANY VEHICLES CAN I PAIR TO ONE APP USER ACCOUNT?
Unlimited number of vehicles can be managed with NissanConnect Services application one account.
DO I NEED TO CONNECT TO BLUETOOTH TO REGISTER?
You do not need to connect to Bluetooth to register your vehicle.
To register and pair your vehicle, your mobile phone and your vehicle should have good internet signal.
WHAT IS VIN? WHERE CAN I FIND MY VIN?
VIN is vehicle Identification Number. It is a 17 digits alpha-numeric code unique to your vehicle.
You can find the VIN on VIN plate on vehicle (Driver side A-Pillar or B-Pillar), vehicle registration documents, warranty booklet.
WHY ISN’T MY VIN BEING ACCEPTED?
Please check the capitalisation of the VIN you have entered and that the character "0" (number) hasn't been entered instead of "O" (letter) or vice versa.
Please also ensure there are no spaces or symbols, as these will not be recognised.
If issue persist, please contact Nissan Customer Support (02-401-9600) for help.
WHERE CAN I FIND MY "ODO" NUMBER?
Your "ODO" number can be found after vehicle Ignition ON. "ODO" number will be shown on your vehicle meter.
You might have to push "Trip setting switch" to switch from TRIP A or TRIP B to "ODO" Number.
Activation & Services
HOW LONG DO I HAVE TO WAIT BEFORE MY SERVICES ARE ENROLLED?
Your services will be enrolled within a short period. Make sure your car is in good signal area for the function to operate optimally.
I HAVE BOUGHT A USED NISSAN VEHICLE WHICH is COMPATIBLE WITH NiSSANCONNECT SERVICES, HOW CAN I ENROLL THE SERVICES?
If you keep receiving errors, your vehicle is probably still paired to the account of the previous owner.
To solve this issue, you can contact the previous owner and ask them to remove the vehicle from their account.
Alternately, you can Contact Nissan Customer Support and request to remove the vehicle from previous owner. You have to prove you are the new owner before the request can be processed.
If the service is already expired, you may need to subscribe to a new service package.
Troubleshooting
WHAT SHOULD I DO IF THE REGISTRATION PROCESS DOES NOT WORK?
- Please check if your mobile phone is in good internet connection (Wifi, Strong 5G or Strong 4G).
- Please make sure that your vehicle is also parking in good signal condition (Strong 4G or Strong 3G).
- Please make sure you follow instruction correctly.
If issue persists, call Nissan Customer Support (02-401-9600) for help
WHAT CAN I DO IF I AM UNABLE TO CREATE A USER ACCOUNT?
Please follow the check list below if you are encountering any problems during registration:
- Have you already created a NissanConnect Services user account? If this is the case, you cannot register again using the same email address.
- Is the spelling of your email address correct? (Please check for any spaces or missing letters.)
Have all fields been completed fully?
- Please check if your mobilephone have good internet connection via WiFi or 4G/5G data.
I HAVEN’T RECEIVED A CONFIRMATION EMAIL. WHAT CAN I DO?
- Please check if your mobilephone have good internet connection via WiFi or 4G/5G data.
- The confirmation email should arrive in your inbox within a few minutes after creating an account.
- Ensure the email address has been entered correctly.
If it is not in your inbox, please check your other folders (e.g. your spam folder).
Deactivating service
HOW DO I REMOVE A VEHICLE?
You can remove your Nissan car from your app by browsing through your profile, clicking on the vehicle you would like to delete and then clicking on "Remove this Vehicle from the App" button.
WHAT SERVICES CAN I DEACTIVATE AND HOW?
You can deactivate your connected services by browsing to the profile page, select the name of the vehicle you wish to deactivate and finally select "Deactivate".
Please note you cannot deactivate features individually. Use of this function will lead to all NissanConnect Service features being deactivated. The vehicle parameters will still be send by the application. However location information will be disabled.
HOW CAN I TELL IF A SERVICE HAS BEEN DEACTIVATED?
To confirm that your vehicle has been deactivated successfully, you will not be able to see any information on your app homepage.
If information about your Nissan is still appearing (Mileage, Lock Status, etc.) then your vehicle is still activated.
If you are unable to deactivate the vehicle, please contact the customer support line in-app (02-401-9600) .
I HAVE BOUGHT A USED NISSAN, WILL I NEED TO DEACTIVATE THE SERVICES OR WILL THIS HAPPEN AUTOMATICALLY?
If you have bought a used Nissan vehicle, the previous owner has most likely removed the car from their app.
You can make sure by contacting the previous owner and ask them to unlink the car from their account. Then, You can pair to your account.
If issue persists, please take screenshot and contact our customer service center (02-401-9600) with Proof of Ownership
IS IT POSSIBLE TO RE-ACTIVATE SERVICES AGAIN, ONCE THEY HAVE BEEN DEACTIVATED?
It is possible to re-activate services, even after deactivation. You can re-activate after logged in into your account.
Please contact Nissan Customer Support (02-401-9600)
They can support to resolve your queries and help to troubleshoot issues.
HOW DO I SWITCH BETWEEN VEHICLES IF I HAVE MORE THAN ONE IN THE NISSANCONNECT Services APP?
Switching vehicles can be done from your NissanConnect Services homepage on your app.
For more details, refer homepage section on the app user manual.
WHAT IS THE RESPONSE TIME FOR REMOTE FUNCTIONS?
REMOTE functions should work within a short period of time. Make sure your car is in good signal area for the function to operate optimally.
HOW FAR AWAY CAN I BE FROM MY VEHICLE TO USE THE REMOTE FEATURES?
You can use REMOTE feature from anywhere in the world if you meet the conditions below.
1. Your smartphone has good internet connection.
2. Your car has good signal for the function to operate optimally.
MY CAR FINDER
Can the app find the floor Level where my vehicle is parked?
No. Global Navigation Satellite System (GNSS) used to locate the vehicle cannot detect height. This is similar to "location" feature of your smartphone.
Tip: You can use Remote Horn or light feature to check if your vehicle is on a particular floor of the parking.
WILL THIS SERVICE WORK WHILE I AM DRIVING MY CAR?
Yes. However, the location is updated every 5 minutes. You can refresh the app manually for exact location.
CAN ANYONE ELSE SEE MY PARKING LOCATION?
Anyone that knows your login details is able to access this information. If you suspect somebody may have access to your account details, please change your password as soon as possible.
CAN I DEACTIVATE THE "MY CAR FINDER"?
Your vehicle position is part of your connected services. you cannot deactivated this service without disabling all other connected services.
AFTER SELLING MY VEHILCE, IS THERE ANY RISK THAT THE NEW OWNER WILL HAVE ACCESS TO MY PREVIOUS OR CURRENT PARKING POSITION DATA?
Before selling your vehicle , please make sure to remove your vehicle from the account by browsing through your Profile, then by choosing your car and finally clicking on "Remove this vehicle from the app".
This will delete the data collected by the vehicle. The new owner can only see data send from the vehicle after he/she pair with his/her app account.
Remote Engine Start
HOW DOES THE REMOTE ENGINE START WORK? CAN I CONTROL MY AIR CONDITIONER FUNCTIONS?
The function allows you to remotely start your engine to pre-cool your car cabin before you reach to your car.
CAN I USE REMOTE ENGINE START ON MY VEHICLE VIA THE APPLICATION?
Remote Engine Start require the vehicle's engine to have remote start capability. Please check the NissanConnect Services webpage for applicable models/grades.
HOW LONG DOES THE ENGINE RUN IF IT IS STARTED VIA THE APPLICATION?
After REMOTE ENGINE START function is initiated, the engine will run for 10 minutes. Countdown timer on the app will show the remaining time. You can extend the time once for an additional 10 minutes from the next command.
Customer will have 10 minutes to reach to vehicle with key FOB and do proper unlocking and engine starting by depressing brake pedal and pushing Start Stop Switch (SSSW).
Then, Customer can drive the car.
IS THERE A LIMIT TO USE REMOTE ENGINE START? WHY IS REMOTE ENGINE START LOCKED ON MY APP?
You can use Remote Engine Start maximum for 2 times via the application. For security reasons, the function will be locked after 2 remote commands.
To unlock the function on the App, you need to start your vehicle with Key fob once.
CAN I CANCEL REMOTE ENGINE START COMMAND?
Yes, you can click "Remote engine stop" button while remote engine start is running as below
1. Click on the "3 dots" in the right side on the home page.
2. Click "Remote engine stop" icon.
3. Enter security PIN code.
WHAT HAPPENS IF I INITIATE REMOTE ENGINE START AND LET TIMER TIME OUT?
The engine will stop automatically.
CAN ANYBODY DRIVE MY CAR IF I INITIATE REMOTE ENGINE START?
No. Only customer who has the right key FOB can unlock the car and start the car properly. Otherwise, the car cannot be driven.
Remote Door Control
CAN I USE REMOTE DOOR LOCK TO UNLOCK THE DOOR IF I FORGET THE KEY FOB INSIDE MY CAR?
Yes, the app can lock or unlock the door even with the key fob inside the car.
Remote Horn & Light
DOES REMOTE LIGHTS & HORN WORK WHILST I’M DRIVING?
No, It does not work while driving.
CAN I ACTIVATE THE HORN AND LIGHTS SEPARATELY?
No, NissanConnect Services app allows you to:
1. Activate the Light function independently.
2. Activate the Horn & Light services together.
You cannot activate the horn on its own.
Troubleshooting
THE PARKING POSITION OF MY VEHICLE ISN'T DISPLAYED OR IS DISPLAYED INCORRECTLY. WHY IS THAT?
To display the vehicle location, both Mobile Network & GNSS signal should be good.
Your car might be parked in a garage or in an area in bad network coverage. This can cause problems in sharing and receiving data with your car. The last location send from the vehicle will be displayed on the app.
You can try driving to a different location and then refresh the app.
If issue persist, contact Nissan Cuctomer Support (02-401-9600) for help.
WHY DO I GET AN ERROR WHEN USING THE REMOTE ENGINE START?
Your vehicle may be in an area of poor network coverage. Make sure your car in in an area of good signal for the function to operate optimally.
Also make sure your vehicle doors are all locked.
WHY DO I GET AN ERROR WHEN TRYING TO LOCK OR UNLOCK MY VEHICLE?
1. Your vehicle may be in an area of poor network coverage. Make sure to park your vehicle in an area with good signal for the function to operate optimally.
2. You input wrong security code. Make sure you enter the correct security PIN code.
If issue persists, contact Nissan Suctomer Support (02-401-9600) for help
Vehicle Features
Emergency Call System
WHAT IS ECALL? WHAT IS THE BENEFIT ?
With Emergency Call System (ecall), if the airbags in the vehicle deploy, automatic call will be placed to Nissan's Emergency Support Center. The center will automatically receive your neccesary vehicle information such as your vehicle location & VIN no. Therefore, you don't need to explain these information.
You can also make manual eCalls to the Emergency response center using SOS button in the vehicle.
The Emergency Response Agent can support to send rescue team or ambulance to your location, if required.
CAN I USE SOS BUTTON TO CALL FOR HELP IN CASE OF VEHICLE BREAKDOWN?
No. Please call to Road Side Assistant number by using your mobile phone.
IF THE LINE DISCONNECTED DURING AN ECALL, WHAT SHOULD I DO?
If you have already shared your phone number with the call agent, they will call you on your mobile phone. You can also press SOS button & initiate another call.
HOW DO I MAKE AN ECALL?
You can press the SOS button in your vehicle for a few seconds. For details refer the eCall section in the vehicle Owner Manual.
WHO WILL PAY FOR THE ECALL SERVICES?
eCall feature enables you to connect with the emergecy service provider. The service is part of NissanConnect Services Subscription.
You may be charged for emergency assistance expenses (if any) from the third-party emergency responders sent to the site like a private ambulance service.
CAN I USE ECALL FUNCTION IF I AM NOT ENROLLED TO NISSAN CONNECT SERVICES?
Yes, but you can use only voice calling function, the vehicle information such as VIN no., location will not seen by the Emergency Response Team.
They cannot locate the incident location without customer consent to share vehicle data, provided by the enrollment process. Hence, customer will have to share the exact location on the call for prompt support at the emergency site.
Troubleshooting
THE LIGHT ON THE SOS BUTTON INDICATE THE SYSTEM IS FUNCTIONING NORMALLY, BUT I AM NOT ABLE MAKE AN ECALL
If there is no active subscription beyond initial service period, the eCall service may be terminated.
In case NissanConnect Service features on the app are functioning normally, please contact Nissan Customer Support (02-401-9600) for help.
HOW DO I KNOW IF THE ECALL SYSTEM ON THE VEHICLE IS FUNCTIONAL?
Refer your vehicle owner manual for trouble shooting. Please contact Nissan Dealer/Service center if there is malfunction.
