Nissan Thailand Wins Two Awards at the Zanroo Awards 2025

Bangkok, Thailand (January 27, 2026) - Nissan Thailand has received two prestigious awards at the Zanroo Awards 2025, namely, The Innovative Customer Experience Award and The Strategic Solutions Excellence Award.

Nissan is the only automotive brand to receive both awards this year, highlighting its commitment to placing customers at the heart of the business and continuously enhancing customer experience in an increasingly digital world.

Zanroo is a leading data technology company founded in Thailand, specializing in social listening, online analytics, and customer engagement solutions across multiple markets in Asia. Its annual awards recognize brands that demonstrate outstanding performance in data-driven strategy and customer experience excellence.

The Innovative Customer Experience Award recognizes Nissan Thailand’s achievement in developing an integrated customer care ecosystem that brings together Social Customer Care, GenAI technology, and Nissan’s Customer Relationship Management (CRM) system. This integrated approach enables Nissan Thailand to provide fast, clear, and consistent service across all customer touchpoints, reflecting the company’s belief that every customer voice truly matters.

The Strategic Solutions Excellence Award highlights Nissan Thailand’s strength in using Social Listening and Data Intelligence to develop effective and well-rounded strategies. By gaining deep insights into customer needs, sentiments, and real experiences, Nissan can transform data into clear communication direction and strategic actions. This approach helps ensure comprehensive satisfaction across products and services.

Takaaki Yanagi, Senior Vice President of Nissan Thailand, said, “At Nissan, every customer interaction - whether online, offline, or through our dealer network - is an opportunity to create a meaningful experience. These awards recognize our efforts to strengthen every customer touchpoint through technology, real customer insights, and smarter, more connected service processes.”

“We will continue to enhance our digital capabilities, improve our end-to-end customer journey, and empower our teams to deliver service that is fast, attentive, and genuinely caring. We remain committed to building long-term relationships that grow together with our customers.”

These two awards reflect Nissan Thailand’s commitment to technology, data intelligence, and customer-centric operations, ensuring that every customer interaction delivers a memorable and positive experience.

For more information about our products, services and commitment to sustainable mobility, visit nissan-global.com. You can also follow us on Facebook, Instagram, X and LinkedIn and see all our latest videos on YouTube.

For more information, please contact:
Kamolchanok Charoenjindarat
Communications Department
Nissan Motor (Thailand) Co., Ltd.
Email: kamolchanok.cha@nissan.co.th