Siam Nissan Sales continually enhances customer experiences by revamping its newest showroom featuring Nissan global standard’s
Under Nissan's 'NEXT' concept, the newest retail outlet on Bangna-Trad Road KM.4 is ready to serve all customer needs
BANGKOK, Thailand (24 November 2021) – Siam Nissan Sales Co, Ltd (SNS) is the third showroom of 179 showrooms across Thailand that has been developed to align with the Nissan NRC-NEXT standard service, which brings innovations and technologies to deliver the best experience to all Nissan customers in Bangkok’s growing area on Bangna-Trad Km.4 Road. Following Nissan's global retail concept – 'NRC-NEXT', the new showroom focuses on delivering the best-in-class customer experience and adopting various innovations and technologies to meet evolving customer expectations and lifestyles in this digital era.
The global Nissan Retail Concept (NRC-NEXT) enhanced its new brand logo with a modern, minimal, and digital-friendly style for implying Nissan’s future-focused vision in this digital era, while staying true to the essence of Nissan in its rich heritage and tradition of innovation. It aims to improve all aspects of the customer experience at Nissan showrooms, including facility design, service process, and digital environment. As well as, a number of new design elements, such as exteriors with the red Nissan signage and an exclusive delivery area that enhances the exciting moment when customers receive their vehicle. Nissan also uses digital tools through sales and service processes on digital tablets to deliver convenient and diverse customer experiences.
In addition, the company has developed services that allow for increased customer satisfaction. These include the adoption and continuous improvement of the Kaizen system, and raising the standard of customer care through employee improvement and technology. All employees are trained to embody a positive and service-oriented mindset to serve customers at all levels. Employees understand the goals set by the company and continue to drive the organization to further success. The company also provides continuous training courses, especially those in technology and social media for effectively communicating with customers, both in product and service details.
The new showroom is operated by Siam Nissan Sales Co., Ltd. (Head office), which currently operates seven Nissan showrooms and service centers around metropolitan and suburban Bangkok and are regular winners of best dealer awards. In addition to seven auto body and custom paint repair shops, with the highest quality assessment standards, based on four evaluation principles: 1) Customer-centric service, 2) Spare part management, 3) After-sales customer satisfaction index, and 4) Total customer satisfaction index.
Siam Nissan Sales continuously maintains the quality and enhances customer experiences with the customer in mind, especially during the COVID-19 pandemic. The company continues to provide a welcoming and safe experience for customers. These include health and safety regulations, customer service facilities, an Express Service system that ensures customers receive their vehicle within 1 hour and a half, and a One-Stop Service where customers can receive service cycles just by contacting a staff member. The company wants to make sure Nissan customers receive the best and safest experience when they visit and to help expand to new customer groups.
Interested customers can visit, test drive, and book their preferred vehicles at Nissan dealers nearby. Others are kindly invited to inquire directly at the new Bangna-Trad Road KM.4 showroom, contact the Nissan Call Center at 02-401-9600, or go to the Nissan Thailand website.
For more information about Nissan’s products, services and commitment to sustainable mobility, visit
nissan-global.com. You can also follow us on Facebook, Instagram, Twitter and LinkedIn and see all our latest videos on YouTube.
For more information, please contact:
Nissan Motor (Thailand) Co., Ltd. – Communications Department
Tel +66 (0) 2339 3400 Ext. 4113-4114 / www.nissan.co.th