Nissan Celebrates Excellence in After-Sales Service

BANGKOK, Thailand (24 October 2019) – Nissan in Thailand recently proudly received a prestigious award from J.D. Power and Associates after landing the number one position in the annual J.D. Power 2019 Thailand Customer Service Index (CSI) Study^SM.

This annual CSI study, implemented by J.D. Power – a global leader in consumer insights, advisory services and data and analytics - measures the overall satisfaction of vehicle owners who visited an authorized service center for maintenance or repair work during the first one to three years of ownership. This year, Nissan earned the top spot as a result of high performance in three key areas – service advisory, vehicle pick-up and service quality.

“The customer experience – from driving their Nissan vehicle away from our showroom to taking their cars in for service – should be seamless and handled with the highest attention to detail,” Ramesh Narasimhan, president of Nissan in Thailand, said at the ceremony. “This J.D. Power CSI award is a true reflection of trusts from our Nissan customers and we will continually strive to deliver the best-in-class experience for our valued customers throughout their ownership journey.”

One of many ways that Nissan is continuously working to improve customer service and feedback was the introduction of the Quick Voice of the Customer application, a digital tool that allows Nissan to quickly receive, and respond to, customer feedback on a range of topics – including sales and after sales services.

Additionally, customer-centric Nissan after sales service programs like the seasonal free vehicle check-up campaigns, offer a comfortable, safe and rewarding driving experience, while the Nissan Customer Promise ensures that high quality service and support is delivered to all valued customers at every stage of their ownership journey.

About Nissan Motor (Thailand) Co., Ltd.

Nissan was established in Japan since 1933 with the commitment to create Innovation that Excites for customer satisfaction. Nissan wants to improve quality of life for people in society by pursuing a goal of zero emission vehicles and zero fatalities on the road with “Nissan Intelligent Mobility”. The company plans to introduce autonomous drive vehicles across regions for safety and more enjoyable driving experience. Nissan started business in Thailand since 1952. Currently, the Nissan Group of Companies in Thailand has subsidiaries five companies, including two of the production bases, over than 170 showrooms and service centers nationwide network. Vehicle range cover all segments includes 10 models spanning the entry level Eco-Car, SUV, Premium Sedans and Pickup Trucks.

About Nissan Motor Co., Ltd.

Nissan is a global full-line vehicle manufacturer that sells more than 60 models under the Nissan, INFINITI and Datsun brands. In fiscal year 2018, the company sold 5.52 million vehicles globally, generating revenue of 11.6 trillion yen. Nissan’s global headquarters in Yokohama, Japan, manages operations in six regions: Asia & Oceania; Africa, the Middle East & India; China; Europe; Latin America; and North America. Nissan has partnered with French manufacturer Renault since 1999 and acquired a 34% stake in Mitsubishi Motors in 2016. The Renault-Nissan-Mitsubishi alliance sold 10.76 million vehicles combined in calendar year 2018.

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