Service Campaign for 1st Generation Nissan KICKS e-POWER (Production year 2020 – 2021) and Nissan LEAF (current model since 2018)

Nissan is committed to the safety, service and satisfaction of our customers and their passengers. Regarding the latest announcement from Nissan Motor Co, Ltd., The company has received a report indicating the potential occurrence of issue at the uncovered surface of blow-by hose in Nissan KICKS e-POWER. In addition, the report also detects an issue with vehicle control program (VCM) in Nissan KICKS e-POWER and Nissan LEAF. The aforementioned symptoms may affect driving, however, this issue has never been found in both in Thailand or ASEAN markets, the company is not complacent and sees that all affected vehicles should be repaired for such corrections.

The company has launched a service campaign to invite owners of KICKS e-POWER and LEAF to take your vehicle to an authorized Nissan dealer for replacement of blow-by hose in KICKS, and VCM reprogramming in KICKS and LEAF without any cost, starting from Monday 24 July 2023. Nissan will send a letter to affected customers informing about the service campaign details.

For efficiency in vehicle usage, as well as to expedite the process and reduce any inconvenience, customer can contact an authorized Nissan dealer of your choice in advance to schedule an appointment before bringing your vehicle in for service. Please refer to the list of Nissan Dealer contacts on the vehicle’s Warranty and Maintenance Booklet. The inspection or repairing will take approximately 1 hour to complete*.
*estimated repair timing, however, each vehicle may vary depending on the workshop schedule of each dealer.

Customers can find information about Nissan Dealer name and location along with VIN check website based on links as bottom of this announcement.

As always, if you have any further questions or concerns, please contact to our Customer Relations Center of Nissan Motor (Thailand) Co., Ltd. at phone# 0-2401-9600 (for customers in Bangkok Metropolitan Region) or 1-800-900-500 (toll free) (for customers in other provinces), which are open 24 hours a day.

Nissan sincerely hopes that this activity will create maximum satisfaction and confidence in Nissan products. We apologize for any inconvenience caused by such activities here.

Sincerely yours,
Nissan Motor Thailand

FAQ

What is service campaign?

Service campaign updates are preventative checks that we sometimes take out on a specific group of vehicles in order to ensure customer satisfaction or may related to safety. If we notify you that you may be affected by this sort of concern, please contact us as soon as possible, to arrange for a free update of your vehicle.

What is the period of service campaign? (Start - End)

The service campaign starts from 24 July 2023 and does not have a specific end date; it will finish when the ratio reaches 100%. This means that Nissan will continue to resolve issues to affected VIN in the service campaign.

What is the duration of the warranty after the repair has been completed?

Nissan KICKS e-POWER new car warranty is 5 years or 150,000 kilometers while Nissan LEAF new car warranty is 3 years or 100,000 kilometers , whichever comes first. The operations and warranty conditions will be on the company's terms and conditions. In case of the vehicle unit that is out of warranty, the warranty period for the repair is consistent with the warranty condition for the spare part, which is one year or 20,000 kilometers, whichever comes first.