Thank you very much for your confidence in our brand and product. Nissan is committed to the satisfaction of our valued customers. Regarding the measure for KICKS e-POWER air conditioning cooling issue, we’d like to share a few important updates, as follows:

The company has launched a service campaign to invite owners of KICKS e-POWER to take your vehicle to an authorized Nissan dealer for inspection and repair without any cost. Nissan will send a letter to affected customers informing about the service campaign details. 

To expedite the process and reduce any inconvenience, customer can contact an authorized Nissan dealer of your choice in advance to schedule an appointment before bringing your vehicle in for service. Please refer to the list of Nissan Dealer contacts on the vehicle’s Warranty and Maintenance Booklet. The inspection or repairing will take approximately 2 hours to complete, depending on the workshop schedule of each dealer.

Customers can find information about Nissan Dealer name and location along with VIN check website based on button as bottom of this announcement.

In the meantime, Nissan is pleased to announce that we have resumed the production and delivery of KICKS e-POWER. We thank our customers for the patience and understanding.

As always, if you have any further questions or concerns, please contact to our Customer Relations Center of Nissan Motor (Thailand) Co., Ltd. at phone# 0-2401-9600 (for customers in Bangkok Metropolitan Region) or 1-800-900-500 (toll free) (for customers in other provinces), which are open 24 hours a day.

Nissan sincerely hopes that this activity will create maximum satisfaction and confidence in Nissan products. We apologize for any inconvenience caused by such activities here.

Sincerely yours, 
Nissan Motor Thailand


What is service campaign? Is it the same as recall?

Which lot is included in service campaign?

What is the period of service campaign? (Start - End)

For the customer who changed A/C before service campaign, do they be able to go for service campaign?

What is the duration of the warranty after the repair has been completed?