Service Campaign for air conditioning issue in Nissan KICKS Model Year 2022 & 2023

Thank you very much for your confidence in our brand and product. Nissan is committed to the satisfaction of our valued customers. Regarding the measure for KICKS e-POWER air conditioning cooling issue, we’d like to share a few important updates, as follows:

The company has launched a service campaign to invite owners of KICKS e-POWER to take your vehicle to an authorized Nissan dealer for inspection and repair without any cost. Nissan will send a letter to affected customers informing about the service campaign details.

To expedite the process and reduce any inconvenience, customer can contact an authorized Nissan dealer of your choice in advance to schedule an appointment before bringing your vehicle in for service. Please refer to the list of Nissan Dealer contacts on the vehicle’s Warranty and Maintenance Booklet. The inspection or repairing will take approximately 2 hours to complete, depending on the workshop schedule of each dealer.

Customers can find information about Nissan Dealer name and location along with VIN check website based on button as bottom of this announcement.

In the meantime, Nissan is pleased to announce that we have resumed the production and delivery of KICKS e-POWER. We thank our customers for the patience and understanding.

As always, if you have any further questions or concerns, please contact to our Customer Relations Center of Nissan Motor (Thailand) Co., Ltd. at phone# 0-2401-9600 (for customers in Bangkok Metropolitan Region) or 1-800-900-500 (toll free) (for customers in other provinces), which are open 24 hours a day.

Nissan sincerely hopes that this activity will create maximum satisfaction and confidence in Nissan products. We apologize for any inconvenience caused by such activities here.

Sincerely yours,
Nissan Motor Thailand

FAQ

What is service campaign? Is it the same as recall?

Service campaign updates are preventative checks that we sometimes take out on a specific group of vehicles in order to ensure customer satisfaction. They are not related to safety. If we notify you that you may be affected by this sort of concern, please contact us as soon as possible, to arrange for a free update of your vehicle.

Recall Campaigns are preventative checks that we sometimes take out on a specific group of vehicles which may relate to safety in order to check for a fault. We urge you to contact your Nissan dealer as soon as possible if you are notified that you are eligible for one, to arrange for a free repair of your vehicle.

Which lot is included in service campaign?

The vehicles manufactured during 8 Jul 2022 (NMT production) to 11 May 2023. (Delivery stop for NMT)

What is the period of service campaign? (Start - End)

The service campaign starts from 6 June 2023 and does not have a specific end date; it will finish when the ratio reaches 100%. This means that Nissan will continue to resolve issues to affected VIN in the service campaign.

For the customer who changed A/C before service campaign, do they be able to go for service campaign?

As this is a new spare part, it is mandatory for all vehicles listed in the VIN of the service campaign to have the part replaced, regardless of the warranty period or whether the part has been replaced previously.

What is the duration of the warranty after the repair has been completed?

KICKS e-POWER new car warranty is 5 years or 150,000 kilometers, whichever comes first. The operations and warranty conditions will be on the company's terms and conditions. In case of the vehicle unit that is out of warranty, the warranty period for the repair is consistent with the warranty condition for the spare part, which is one year or 20,000 kilometers, whichever comes first.