Nissan puts strong customer service at the heart of its annual skills contest

Over 1,400 staff from Nissan dealerships nationwide participated in the event designed to improve service delivery standards and identify best-in-class technical service

Antoine Barthes, president of Nissan Thailand emphasized Nissan’s commitment to putting customers at the heart of everything it does, and providing best-in-class customer service, which Nissan technicians and service advisors clearly play a vital role.
Antoine Barthes, president of Nissan Thailand emphasized Nissan’s commitment to putting customers at the heart of everything it does, and providing best-in-class customer service, which Nissan technicians and service advisors clearly play a vital role.
Nissan in Thailand by Maciej Klenkiewicz (second row, center), vice president of distributor network development division, Teeraphan Laongsri (second row, 10th from left), vice president of after sales, and Ratthakarn Jutasen (second row, 10th from right), vice president of sale, joined together to congratulate 33 winners of the Nissan Skills Contest 2018, held recently at Nissan Training Center, Bangna-Trad KM.22.
Nissan in Thailand by Maciej Klenkiewicz (second row, center), vice president of distributor network development division, Teeraphan Laongsri (second row, 10th from left), vice president of after sales, and Ratthakarn Jutasen (second row, 10th from right), vice president of sale, joined together to congratulate 33 winners of the Nissan Skills Contest 2018, held recently at Nissan Training Center, Bangna-Trad KM.22.
Rigorous tests from Nissan Skills Contest, which is one of the many ways Nissan in Thailand continues to invest in customer care, were designed to help sales consultants, service advisors, CROs, and technicians realize their true capabilities and polish their skills.
Rigorous tests from Nissan Skills Contest, which is one of the many ways Nissan in Thailand continues to invest in customer care, were designed to help sales consultants, service advisors, CROs, and technicians realize their true capabilities and polish their skills.
Rigorous tests from Nissan Skills Contest, which is one of the many ways Nissan in Thailand continues to invest in customer care, were designed to help sales consultants, service advisors, CROs, and technicians realize their true capabilities and polish their skills.
Rigorous tests from Nissan Skills Contest, which is one of the many ways Nissan in Thailand continues to invest in customer care, were designed to help sales consultants, service advisors, CROs, and technicians realize their true capabilities and polish their skills.
Rigorous tests from Nissan Skills Contest, which is one of the many ways Nissan in Thailand continues to invest in customer care, were designed to help sales consultants, service advisors, CROs, and technicians realize their true capabilities and polish their skills.
Rigorous tests from Nissan Skills Contest, which is one of the many ways Nissan in Thailand continues to invest in customer care, were designed to help sales consultants, service advisors, CROs, and technicians realize their true capabilities and polish their skills.
Rigorous tests from Nissan Skills Contest, which is one of the many ways Nissan in Thailand continues to invest in customer care, were designed to help sales consultants, service advisors, CROs, and technicians realize their true capabilities and polish their skills.
Rigorous tests from Nissan Skills Contest, which is one of the many ways Nissan in Thailand continues to invest in customer care, were designed to help sales consultants, service advisors, CROs, and technicians realize their true capabilities and polish their skills.

Bangkok (28 March, 2019) – Some 1,400 staff from Nissan dealerships countrywide recently participated in the Nissan Skills Contest 2018, designed to help sales consultants, service advisors, Customer Relations Officers and technicians realize their true capabilities and polish their skills.

The final round of the competition - which is one of the many ways Nissan in Thailand continues to invest in customer care - and the award ceremony was held at the newly renovated Nissan Training Center in Bangna-Trad KM. 22, Samut Prakan.

Siam Nissan Chonburi (Pattaya) was crowned the Master Champ, winning in three categories, while Siam Nissan Chonburi (Head Office) took home the Super Champ Award for coming out tops in two categories.

“This competition underlines Nissan’s commitment to putting customers at the heart of everything we do, and providing best-in-class customer service helps ensure that sales-to-ownership is seamlessly followed by repurchase-and-recommendation,” said Antoine Barthes, president of Nissan Thailand. “Our technicians and service advisors clearly play a vital role in this.”

Winners also get more global exposure, with four of last year’s Thailand’s Skills Contest winners participating in the bi-annual Nissan Service Technical Excellence Competency Award and Nissan Service Advisor Excellence Competency Award celebration at Nissan’s headquarters in Yokohama, which honors top technicians and service advisors from across the world.

The winning Nissan Skills Contest 2018 dealers are:

  1. Sales Consultant – Nat Auto Car (Head Office)
  2. Service Advisor – Siam Nissan Pattani 2000 (Songkla) 
  3. Parts Consultant – Siam Nissan Chonburi (Head Office)
  4. CRO Service – Siam Nissan Chonburi (Pattaya)
  5. CRO Sales – Siam Nissan Chonburi (Head Office)
  6. Technician – Siam Nissan Chonburi (Pattaya)
  7. Periodical Maintenance - Siam Nissan Chonburi (Sri Racha)
  8. BP Estimator - Siam Nissan AR (Chao Fa)
  9. Body Repair – Siam Nissan Pattani 2000 (Hat Yai)  
  10. Paint Repair – Siam Nissan Tawanoak (Sukhumvit)
  11. Service Manager – Siam Nissan Chonburi (Pattaya)

“I am truly proud to be among the top achievers in the Nissan Skills Contest 2018 because I believe in doing my best to find the best solution to serve the diverse needs of Nissan’s many customers,” said Manasak Kasang, a technician from Siam Nissan Chonburi Co., Ltd. (Pattaya). 

Kamonwan Panjabut, a Customer Relations Officer at Siam Nissan Chonburi Co., Ltd. (Head Office), thanked Nissan Thailand for the opportunity to further develop her skills. “Winning this award is a significant career milestone, and it will be a driver for the team and me to strive to provide even better and more customer-centric service to maximize customer satisfaction.”

Barthes noted that the Nissan Skills Contest was a testament of Nissan’s commitment to adding value for customers through improved support and investment in the skills development of its employees and those of its dealer partners. “The competition’s goals align well with Nissan’s mid-term plan, M.O.V.E. to 2022,” he said.

 

About Nissan Motor (Thailand) Co., Ltd.

Nissan was established in Japan since 1933 with the commitment to create Innovation that Excites for customer satisfaction. Nissan wants to improve quality of life for people in society by pursuing a goal of zero emission vehicles and zero fatalities on the road with “Nissan Intelligent Mobility”. The company plans to introduce autonomous drive vehicles across regions for safety and more enjoyable driving experience. Nissan started business in Thailand since 1952. Currently, the Nissan Group of Companies in Thailand has subsidiaries five companies, including two of the production bases, over than 180  showrooms and service centers nationwide network. Vehicle range cover all segments includes 10 models spanning the entry level Eco-Car, SUV, Premium Sedans and Pickup Trucks.

 

About Nissan Motor Co., Ltd.

Nissan is a global full-line vehicle manufacturer that sells more than 60 models under the Nissan, INFINITI and Datsun brands. In fiscal year 2017, the company sold 5.77 million vehicles globally, generating revenue of 11.9 trillion yen. On April 1, 2017, the company embarked on Nissan M.O.V.E. to 2022, a six-year plan targeting a 30% increase in annualized revenues to 16.5 trillion yen by the end of fiscal 2022, along with cumulative free cash flow of 2.5 trillion yen. As part of Nissan M.O.V.E. to 2022, the company plans to extend its leadership in electric vehicles, symbolized by the world's best-selling all-electric vehicle in history, the Nissan LEAF. Nissan’s global headquarters in Yokohama, Japan, manages operations in six regions: Asia & Oceania; Africa, the Middle East & India; China; Europe; Latin America; and North America. Nissan has partnered with French manufacturer Renault since 1999 and acquired a 34% stake in Mitsubishi Motors in 2016. The Renault-Nissan-Mitsubishi alliance sold 10.76 million vehicles combined in calendar year 2018.

For more information about our products, services and commitment to sustainable mobility, visit nissan-global.com. You can also follow us on Facebook, Instagram, Twitter and LinkedIn and see all our latest videos on YouTube.