Putting Its Customers at the Heart of Everything It Does, Nissan Competition Focuses on Providing Best-in Class Sales and After-Sales Service

Bangkok. (8 February 2018) – Nissan is committed to putting its customers at the heart of everything it does, and providing best-in-class customer service is a top priority for that, Antoine Barthes, President, Nissan Motor (Thailand) Co., Ltd., said at the recent award ceremony for the Nissan skills contest.

This is the eighth consecutive year that Nissan has held its Skills Contest, which started with just a few categories, but over the years has grown to today’s 11 categories. Some 1,400 staff from Nissan dealerships countrywide participated in this year’s event, held at the Nissan Education & Training Center in Bangkok.

The contest is designed to help Sales Consultants, Service Advisors, CROs, and Technicians realize their true capabilities and really polish their skills. “This contest is just one of the many ways Nissan Motor Thailand continues to invest in customer care. We know that investing in our employees, our dealer partners and their employees results in greater customer service and ever-improving professionalism as they walk their ownership journey with the Nissan family,” Mr. Barthes said.

The eleven categories are designed to improve the technical capabilities of dealer staff, including basic diagnostic and repair skills, as well as the customer service skills of its after-sales service staff. The purpose of the contest is to help them realise their true capacities and polish their skills.

Some 130 representatives from 52 dealers and 72 Showrooms nationwide participated in the Nissan Skills Contest 2017, with Siam Nissan Chonburi (Nong Mon)  and Siam Nissan Uttradith winning the Super Champ prize award in 2 segments. The winning dealers of Nissan Skills Contest 2017 are:

1.    Sales - Siam Nissan Prachuap Kirikhan (Prachuap Kirikhan)

2.    Service Advisor – Siam Nissan Pattani 2000 (Hat Yai)

3.    Parts – Siam Nissan Chonburi (Nong Mon)

4.    CRO Service – Siam Nissan Uttaradit

5.    CRO Sales – Siam Nissan Chonburi (HQ)

6.    Technician – CH Erawan Motor Nakhon Pathom

7.    Periodical Maintenance - Siam Nissan Soi Dao Chantaboon

8.    BP Estimator - Siam Nissan Chonburi (Nong Mon)

9.    Body Repair – Siam Nissan Nan

10. Paint Repair – Siam Nissan Roi ET

11.  Pre Delivery Inspection (PDI) – Siam Nissan Uttaradit

“I am always so impressed to see so many technicians striving hard to win the Nissan Skills Contest, which recognizes the exceptional hard work and commitment by those best-in-class technicians, who have demonstrated that they can exceed expectations at every customer contact point, from visiting dealerships, purchasing a car and receiving maintenance to when the customer decides to replace the car,” Barthes said.

“Customer Experience is part of our culture, and having our customers experience consistent excellence is our top priority. This is why, each and every day, our frontline staff play such a critical role in putting a smile on our customer’s faces and building loyalty for the Nissan brand,” he concluded. 

About Nissan Motor (Thailand) Co., Ltd.

Nissan was established in Japan since 1933 with the commitment to create Innovation that Excites for customer satisfaction. Nissan wants to improve quality of life for people in society by pursuing a goal of zero emission vehicles and zero fatalities on the road with “Nissan Intelligent Mobility”. The company plans to introduce autonomous drive vehicles across regions for safety and more enjoyable driving experience. Nissan started business in Thailand since 1952. Currently, the Nissan Group of Companies in Thailand has subsidiaries five companies, including two of the production bases, over than 190  showrooms and service centers nationwide network. Vehicle range cover all segments includes 10 models spanning the entry level Eco-Car, SUV, Premium Sedans and Pickup Trucks.

About Nissan Motor Co., Ltd.

Nissan is a global full-line vehicle manufacturer that sells more than 60 models under the Nissan, INFINITI and Datsun brands. In fiscal year 2016, the company sold 5.63 million vehicles globally, generating revenues of 11.72 trillion yen. In fiscal 2017, the company embarked on Nissan M.OV.E. to 2022, a six-year plan targeting a 30% increase in annualized revenues to 16.5 trillion yen by the end of fiscal 2022, along with cumulative free cash flow of 2.5 trillion yen. As part of Nissan M.OV.E. to 2022, the company plans to extend its leadership in electric vehicles, symbolized by the world's best-selling all-electric vehicle in history, the Nissan LEAF. Nissan’s global headquarters in Yokohama, Japan, manages operations in six regions: Asia & Oceania; Africa, the Middle East & India; China; Europe; Latin America; and North America. Nissan has a global workforce of 247,500 and has been partnered with French manufacturer Renault since 1999. In 2016, Nissan acquired a 34% stake in Mitsubishi Motors. Renault-Nissan-Mitsubishi is today the world’s largest automotive partnership, with combined annual sales of more than 10 million vehicles in calendar year 2017.

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