Nissan introduces Customer Promise to give customers total clarity and confidence in its vehicles
BANGKOK, Thailand (August 22, 2018) – Nissan Motor Thailand today introduced the Nissan Customer Promise, which gives customers absolute clarity and confidence when buying or owning a Nissan vehicle.
The Customer Promise guarantees that Nissan will:
1. Satisfy customers with a service and spare part guarantee of one-year or 20,000 kilometers, and provide a courtesy car or cover the cost of a rental car or taxi when a product quality issue service takes longer than three working days to resolve.
2. Clean the vehicle before returning it to the customer.
3. Always be there for customers, with 24-hour roadside assistance and the Nissan call center at 02-401-9600.
“As customers are at the heart of everything we do at Nissan, we are all constantly working to get even better at what we do in order to exceed our valued customer expectations. That is why we strive to improve the quality and performance of our vehicles, as well as offer exceptional aftersales services,” said Teeraphan Laongsri, vice president of after sales for Nissan Motor Thailand. “With the Nissan Customer Promise, I am confident that we will see happier and more loyal customers, buying more of our vehicles and recommending them to friends,” he added.
About Nissan Motor (Thailand) Co., Ltd.
Nissan was established in Japan since 1933 with the commitment to create Innovation that Excites for customer satisfaction. Nissan wants to improve quality of life for people in society by pursuing a goal of zero emission vehicles and zero fatalities on the road with “Nissan Intelligent Mobility”. The company plans to introduce autonomous drive vehicles across regions for safety and more enjoyable driving experience. Nissan started business in Thailand since 1952. Currently, the Nissan Group of Companies in Thailand has subsidiaries five companies, including two of the production bases, over than 190 showrooms and service centers nationwide network. Vehicle range cover all segments includes 10 models spanning the entry level Eco-Car, SUV, Premium Sedans and Pickup Trucks.
About Nissan Motor Co., Ltd.
Nissan is a global full-line vehicle manufacturer that sells more than 60 models under the Nissan, INFINITI and Datsun brands. In fiscal year 2017, the company sold 5.77 million vehicles globally, generating revenue of 11.9 trillion yen. On April 1, 2017, the company embarked on Nissan M.O.V.E. to 2022, a six-year plan targeting a 30% increase in annualized revenues to 16.5 trillion yen by the end of fiscal 2022, along with cumulative free cash flow of 2.5 trillion yen. As part of Nissan M.O.V.E. to 2022, the company plans to extend its leadership in electric vehicles, symbolized by the world's best-selling all-electric vehicle in history, the Nissan LEAF. Nissan’s global headquarters in Yokohama, Japan, manages operations in six regions: Asia & Oceania; Africa, the Middle East & India; China; Europe; Latin America; and North America. Nissan has partnered with French manufacturer Renault since 1999 and acquired a 34% stake in Mitsubishi Motors in 2016. Renault-Nissan-Mitsubishi is today the world’s largest automotive partnership, with combined sales of more than 10.6 million vehicles in calendar year 2017.
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