'Care For You: By Your Side' campaign
delivers comprehensive care throughout the customer ownership journey
BANGKOK, THAILAND (14 August 2020) – Nissan in Thailand has launched the ‘Care For You: By Your Side’ aftersales service campaign that includes three Nissan extended premium warranty plans, tailored for customer needs and lifestyles, along with an additional roadside assistance offering for vehicles that are used more than three years, and after warranty expires. The goal is to provide valued customers comprehensive care throughout their ownership journey.
The activated roadside assistance program will let Nissan customers, including those with an out-of-warranty vehicle, enjoy ongoing complementary 24-hour roadside assistance if they take their vehicle for a periodic checkup and maintenance at any Nissan service center nationwide every six months. Nissan is the first automotive company in Thailand to offer this service to its valued customers. Current customers within the first 3 years of ownership of the new vehicle or within the first 10,000-kilometers driven (whichever comes first) will automatically receive roadside assistance service.
Complementary services included under this program include unlimited roadside assistance, free car lift and tow for the first 20 kilometers to the nearest Nissan service center, medical emergency service coordination, lock-out assistance, and technical consulting services for 24 hours in the event of a breakdown, and so much more.
“At Nissan, we want to ensure that our valued customers have the very best experience throughout their ownership journey. The Care For You: By Your Side with service activated roadside assistance program follows the Care for You: Stay Connected, Stay Safe aftersales program that aims to support Nissan customers during the COVID-19 pandemic,” said Nicolas Belaud, vice president of aftersales for Nissan in Thailand.
This initiative further highlights Nissan’s commitment to aftersales service excellence, which was recognized by the J.D. Power 2019 Thailand Customer Service Index (CSI) Study, an annual customer service study that analyses after-sales customer satisfaction for Thai consumers, where Nissan landed the number one position.
For more information, please contact the Nissan Call Center at 02 401 9600